FAQs
What types of products does The Pure Fit HQ offer?
We offer a wide range of products designed to support physical well-being and an active lifestyle. Our categories include fitness equipment, wellness and recovery tools like saunas, spas, and cold plunge pools, catering to all fitness levels and goals.
Do you offer warranty on your products?
Yes, most of our products come with a manufacturer’s warranty. The warranty period and terms vary depending on the item. Please refer to the specific product page or contact us for more details.
How long does shipping take?
Shipping times depend on your location and the product ordered. Standard delivery usually takes 5–10 business days. Larger items, such as saunas or recovery pools, may have extended shipping times. Tracking information will be provided once your order is shipped.
Can I return a product if I’m not satisfied?
Absolutely! We offer a hassle-free return policy. If you’re not completely satisfied, you can return your product within 30 days of purchase for a full refund, provided it’s in its original condition. Please visit our Returns page for more details.
Do you provide installation services for large equipment?
Currently, we do not provide installation services. However, most of our products come with detailed assembly instructions, and our customer support team is available to assist if you have any questions.
How can I contact customer support?
You can reach our customer support team via email at support@purefithq.com or by phone at 762-320-4986. We’re available Monday through Friday to assist with any inquiries or issues.